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| Customised Courses |
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Pivot Solutions has a range of programs that have been successfully delivered to thousands of participants. The Course Calendar provides details of course dates. These courses can also be run for individual organisations who are seeking professional development for their employees. Ask us for a full obligation free proposal, which will provide full course details, and we can show you how you and your organisation can benefit from the quality training offered by Pivot Solutions.
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| Service Excellence |
| In today’s competitive environment, providing a high level of customer service is your key to business success – and we can show you how. This workshop offers an engaging and interactive journey into how you can meet the challenge of increasing service levels within your organisation. |
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| Managing and Leading for Supervisors |
| Effective leadership and management within an organisation is vital in achieving organisational goals and a functional work environment. This two day workshop examines some of the core competencies including: characteristics of the ideal supervisor, situational leadership, effective communication, time management and delegation, managing conflict, change management, negotiation techniques and creating a team environment. |
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| Conflict Resolution |
| Conflict is an unavoidable part of life and needs to be managed and resolved constructively for the benefit of both the individuals involved and the organisation. This program looks at the nature of conflict and offers the participant some valuable lessons in managing and resolving conflict within the organisation as well as moving towards constructive outcomes. |
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| Manage YOUR Time (Time Management) |
| In today’s extremely fast moving and demanding environment the effective use of time is critical to the individual and the organisations achievement of goals and objectives. This program seeks to convey the value of time, identify current time usage, identify goals and develop systems to ensure the achievement of those goals through the effective use of time. |
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| Meeting Effectiveness |
| Non productive meetings waste time, money and the motivation and energy of meeting participants. Join us for an engaging journey in how to improve meetings in your organisation. |
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| Retail Selling Skills |
| Excellent customer service together with effective sales behaviour can have substantial impact on profits in retail organisations. This program examines the core concepts that lead to sales success in a retail environment. |
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